Skip to content ↓
Putteridge Primary School

Putteridge Primary School

Support Services

Parentline and Chatline

Are you aware of these two text messaging services for parents and young people?

Parentline: for parents and carers of those aged 0-19 TEXT 07507 331886

Parentline offers advice and support on a range of issues such as weaning, sleep and emotional health. You can also find out how to access other local services.

For more information please visit: or watch our animation:


ChatHealth: for young people aged 11-19 TEXT 07502 616070

ChatHealth is a similar service for young people to confidentially ask for help about a range of issues, or make an appointment with a school nurse. Young people can also find out how to access other local services including emotional support or sexual health services.

For more information please visit: chathealth or watch our short animation:  


Parentline and ChatHealth are available Monday to Friday from 9am to 4pm. Parents, carers and young people can send a text anonymously to a dedicated number from any type of mobile phone.


National Domestic Abuse Helpline
Refuge runs the National Domestic Abuse Helpline, which can be called free of charge and in confidence, 24 hours a day on 0808 2000 247. Its website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones. It also has a form through which a safe time from the team for a call can be booked.

CHUMS - Phone: 01525 863924 / email:
CHUMS offers bereavement support to children, young people and their parent or carers following the death of someone close to them whoever that may be and however they may have died.  They offer a variety of interventions which help to build resilience and give children and young people hope for the future.  These interventions include:
- Home visits for children & families
- Individual Support
- Bereavement groups for children and teenagers
- Residential weekends
- Family days
- Remembrance service

For parents and carers there is also the offer of:
- Telephone support, advice & information 
- Parent/carer bereavement groups
- Ongoing monthly support
- Parents retreat

For more information please visit:


The Bedfordshire and Luton Children’s Community Health HUB is a one-stop service for the Health Visiting, School Nursing 0-19 and Looked after Children Teams for parents, carers and professionals.  The Luton Community Paediatric Service can also be contacted via this number, but for emails please continue to use their own dedicated email address.

To access the Health HUB call: 0300 555 0606 or email: 

Trained Hub administrators will be at the end of the phone to help and advise, and to signpost to you to the correct services.


Cambridge Community Services NHS Trust

Have you seen our Diagnosis Support Pack? 

Our Diagnosis Support Pack (DSP) has been co-produced by families for families following a diagnosis of a neurodiversity, and contains information, resources and signposting in a variety of media (videos, infographics, animations), split into 14 sections - from sleep to medication, and lots more.

Families have described the experience of their child receiving a neurodiversity diagnosis (e.g. Autism or ADHD) with mixed emotions and following the lengthy diagnosis process are left with little information, or understanding of ‘what next?’  They told us that a 'one-stop shop' for information, resources and signposting following a diagnosis would be useful, and they would like this information to be accessible and from a trusted source. 

The pack has been co-produced with the help of parents, young people, local Parent Carer Forums, CAMHS, Education Psychology and other key partners.

All pages have been made easy to follow, with links that that guide you through the pack.  As well as making the pack informative and useful, it was really important to us that the pack uplifts people and celebrates neurodiversity. We know many families find receiving a diagnosis a challenging time but empowering messages and having positive role models are so important to help parents/carers and young people on their journey.

The weblink to the Diagnosis Support Pack is: